Frequently Asked Questions
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Snow Tubing is now available at WildSlide Tahoe – Tahoe’s largest tubing Park – just 3/4 of a mile west of the main lodge entrance on SR 431. visit WILDSLIDETAHOE.com for more info or to make reservations
Snow-play is not permitted at the main lodge or on the ski trails.
For more information visit https://skirose.com/mountain-information/
For current road conditions please visit nvroads.com or call 511 (in Nevada) for updates.
Refer to State Route 431, aka the Mt. Rose Hwy
For reference, Mt. Rose – Ski Tahoe is 14 Miles south of I-580 in Reno or 11 miles North of Incline Village, NV
(FYI – Rental cars with 4-wheel drive do not require chains on SR 431)
Conditions may change throughout the day. Visit our snow report to get more details on the weather or visit our webcam page to see for yourself.
“Walkup” lift tickets are available at the resort, but it’s recommended to make your purchases online prior to arrival for the best deal and fastest service.
Season passholders never require reservations. They may come any day their pass is valid.
For lessons (or lesson packages), advance reservations are recommended especially on weekends and holidays. Some products like kids lessons and private lessons have limited capacities and are subject to sellout. To ensure you can enjoy these services – online advanced reservations are encouraged.
You may request a refund for an unused ticket by filling out the reservation refund form. Please request a REFUND in the notes. Then to rebook, simply buy a new lesson at a later date. We will process refunds as soon as possible and it will be applied to the card used for purchased or indicated on the request. Please allow 5-10 days for processing.
Mt. Rose does not rent clothing.
Equipment rentals include the following: Ski Package = skis, boots, and poles. Snowboard package = boots and a snowboard. Helmets may be rented at the mountain. All other clothing must be provided by the guest. Please visit the What to Wear page for recommended clothing and gear.
We highly recommend wearing waterproof clothing, gloves, and eye protection (sunglasses or goggles). We sell these items in our 431 Sports store located in the Main Lodge on the first floor.
Helmets are recommended, but not required. We offer helmet rentals onsite at our equipment rental center located at the main lodge on the lower level. Helmets may also be purchased at 431 Sports in the main lodge.
A valid lift ticket or season pass and equipment is required to access all of our lifts including the Magic surface lift. We do not have any free lifts or public areas at the resort for snow play, sledding, or hiking.
Our First Time package and Kids Lessons package include access to all Beginner Lifts (Magic/ Wizard/ Galena.) There is not a MAGIC ONLY ticket product.
Tyke tickets can be purchased at the resort. It is $20 for the day or $50 for a Tyke Season Pass. Parents themselves must be a season passholder to purchase a Tyke Season Pass.
If you are unable to make your lesson, please fill out the reservation refund form below. Please request a REFUND in the notes. Then to rebook, simply buy a new lesson at a later date. We ask that you do this 24-hours prior to lesson time in order to free up space in those lessons. If there is an unforeseen event prohibiting your travel on the same day, please contact Guest Services by calling 775-849-0704, ext. 215 to let them know that you will not be able to make it to the lesson.
Watch their progress! Our lessons are conveniently located near the main lodge which allows for viewing access for most beginner lessons on the snow or from our viewing deck.
At this time we only offer private lessons for children ages 4 and above, and group lessons for children ages 6 and up.
Only if the resort is closed during one of the days that the program was scheduled to operate. Make-up programs are not available if a participant is unable to attend a session for personal reasons.
We do not offer discounts or make-up days if you can’t make your lesson.
Lessons and Multi-week Programs are sold on a first-come, first-served basis and we do not offer a waiting list. If there are any cancelations, the vacancy is added to the totals on the website to allow for purchase.
You will continue to use your current season pass for the next year. We will NOT be sending you a new pass when you renew. If you lose your current season pass, replacements are available at Guest Services in the main lodge.
Pass holders 15 years and younger should have a new pass photo taken each season. For those 16 years and up, you will continue to use your current season pass for next year. We will NOT be sending you a new pass. If you lose your current season pass, replacements are available at Guest Services in the Main Lodge.
Please notify Guest Services at 775-849-0704 x215 or [email protected] to report the lost season pass. Subject to $5 Season Pass Replacement fee.
To get a Tyke Pass, your child must be 5 years old by Dec 1st of the current season. If they will turn six before Dec 1, then they will be six for the majority of the season and must purchase a Child Season Pass. Tyke Pass holders must have a parent, guardian, or grandparent with a current season pass.
YES! Two discounted Bring-A-Friend (Buddy) tickets are automatically loaded onto season passes (does not apply to MY Passes). Tickets are age-specific (a child season pass will include 2 child lift tickets – ages 6-15). Buddy ticket rates are dynamic and discounts will vary at different times of the season. Mt. Rose may offer special deals to season pass holders at various times throughout the season. *Tyke passes do NOT include Bring-A-Friend Tickets.
Visit our Pass Perks page to see all perks available on the mountain.
Season pass sales are final. In cases where there is a medical issue, if a season pass has not been used more than 2 times and a doctor’s statement is provided, the pass may be rolled to the following season or an Elevation Card (gift card for Mt Rose) will be issued. In cases of relocation, you must notify Mt Rose prior to the beginning of the season and have documentation of relocation..
Mt Rose does not offer a specific season pass UTILIZATION refund policy. Typically, we operate between early November and late April providing adequate opportunity for guests to utilize their season pass. Passes are not “rolled over” to the following season because of low use.
Mt. Rose Ski Tahoe Season Pass Rollover/Refund Policy: Passes are non-transferable, and the purchase price of Season Passes are non-refundable except as stated below.
- Major medical condition/significant injury diagnosis or pregnancy.
- A Rollover Credit may be provided in the event of an injury or medical condition (including pregnancy) verified by a Physician which arose after you purchased your Season Pass which causes you to become unable to ski or ride for the remainder of the season. A doctor’s letter written on official letterhead with the date of onset, and a description of the reason why you cannot ski or board is required, as well as a written letter of request from you. See Rollover Credit Calculation.
(A “Physician” is a licensed doctor practicing in the fields of medical, surgical or dental services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner. The term “Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward.)
- A Rollover Credit may be provided in the event of an injury or medical condition (including pregnancy) verified by a Physician which arose after you purchased your Season Pass which causes you to become unable to ski or ride for the remainder of the season. A doctor’s letter written on official letterhead with the date of onset, and a description of the reason why you cannot ski or board is required, as well as a written letter of request from you. See Rollover Credit Calculation.
- Military Deployment:
- A Rollover Credit may be provided when called to active military service or reassigned more than 300 miles from the resort. An official document or letter of deployment is required, along with a letter of request from you. See Rollover Credit Calculation.
- Relocation prior to the start of the season only:
- Relocation of Passholder’s primary residence must be at least 300 miles further in distance from the Resort via road than Passholder’s primary residence at time of purchase (as determined by a Google Maps search). Written documentation verifying the relocation is required, including but not limited to: a letter from your employer, or a completed USPS change of address for involuntary employer-initiated relocations.
- Must notify Mt. Rose prior to the start of the season the pass is valid.
- Rollover Credit Calculation: An unused pass will be rolled over to be valid the following season. For passes that have been used the amount of the Rollover Credit will be pro-rated based on the pass purchase amount and the days used on the pass, and applied to an Elevation Card (Mt. Rose gift card).
- Rollover Limitations:
- If a Rollover Credit is approved, the current year’s lift access and benefits are suspended and the pass will be deactivated for the remainder of the season.
- Rollover Credit may only be carried over to the following season and for the individual Season Passholder. No credit will be applied to any other person other than the Season Passholder, including immediate family members.
NOTICE OF CONDITIONS: UNDER NO CIRCUMSTANCES WILL A ROLLOVER CREDIT BE AUTHORIZED AFTER THE END OF THE SEASON.