health & Safety Guide
We appreciate your participation in keeping the experience here at Mt. Rose safe and enjoyable for everyone. With that, we ask for your cooperation in adhering to all of the posted instructions while visiting the resort. It is up to every individual, both Mt. Rose employee and guest, to do their part to follow local and state requirements as well as the best practices developed by the National Ski Areas Association to mitigate the risks of infection of Covid-19. Our employees are trained in COVID-19 safety and disinfection protocols, consistent with recommendations from the CDC. We have put these policies into place to protect our guests, our staff, and ultimately our season.
Thank you in advance.
Let’s be the reason
we keep our season
We appreciate your participation in keeping the experience here safe and enjoyable for everyone.
Mt. Rose will require face coverings that align with CDC recommendations in all indoor areas, lift queues (including loading and unloading areas), and while riding chairlifts.
All guests will be expected to maintain the recommended six-foot distancing from Mt. Rose staff and other guests.
Please properly wash or sanitize your hands frequently. We have increased the available hand sanitizer locations throughout the lodges in both public and employee areas.
Mt. Rose will continue to practice a heightened level of cleaning and disinfecting procedures, as well as an increased frequency of sanitizing high-touch areas. All cleaning products used will follow CDC and EPA guidance on agents which are effective against COVID-19.
Contactless payments (Mt. Rose Pass Pay, Apple Pay, Google Pay) are preferred. Log in to your account to add Pass Pay to your season pass.
Lodge facilities will have overall capacity limitations and seating restrictions to meet applicable federal, state and local indoor operating guidelines.
We ask that guests do not congregate in large groups while at the mountain, including but not limited to areas around the lodge or in the parking lots. Please, no multicar tailgating, bbq’s, bashes, wing-dings, ragers, shindigs, or hootenannies.
Please maintain proper distance in lift queues, obey posted signs, and notify an attendant for any assistance.
1. Have you experienced any of the following symptoms in the past 48 hours:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
2. Within the past 14 days, have you been in close physical contact (6 feet or closer for a cumulative total of 15 minutes) with:
- Anyone who is known to have laboratory-confirmed COVID-19? OR Anyone who has any symptoms consistent with COVID-19?
3. Are you isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19?
4. Are you currently waiting on the results of a COVID-19 test?
If you answer “YES” to any of the following questions, DO NOT COME TO MT. ROSE.
Go home (if you are already at the mountain), stay away from other people and contact your primary care provider or local health authority for further instructions.
Limited Season Pass Quantities
To maintain a safe environment for guests and staff, Mt. Rose will govern daily visitor volume by limiting the sales of each season pass type in addition to daily lift tickets. Your season pass is valid for all days allowed by your pass type.
We are proposing to start the winter season on a more conservative level to assure manageable and comfortable crowd levels. Our primary goal is to ensure confidence in both our staff and guests that we will run a safe operation in all respects. Building on past experience and a data matrix of historical pass holder visits and trends, Mt. Rose has designed a model that allows for a reliable prediction of daily season pass admissions over a given season. Limiting the number of season pass products sold will enable us to avoid overcrowding, especially during high demand peak periods (holidays, weekends). Skier visit volume will also be controlled by governing daily ticket sales through advanced online reservations only. In general, we are looking at limiting daily skier visits to approximately 50% (+/-) of average peak days.
Please see the DETAILS on the season pass page for void dates.
Ski and Snowboard Lessons
We are taking this opportunity to refine and develop an even better experience for our guests looking to take a lesson. At Mt. Rose, safety has always been a priority for both our guests and our staff, so we are adapting the new recommended best practices and safety measures across all of our lesson packages and streamlining the way we handle lessons. Many of the changes that are underway are meant to limit the number of close interactions with guests while increasing the one on one teaching opportunities.
Skiing & snowboarding are low-risk outdoor activities that can be enjoyed by people from all walks of life. Mt. Rose provides approximately 1,200 acres of fresh air and skiable terrain. Masks, goggles, gloves, and helmets are standard equipment with the sport, and skiers and snowboarders have always respected the long-standing etiquette of giving people their space. Our vision for the future of our lessons will continue to provide a safe and exciting experience for all of our guests and we look forward to announcing our plans in the near future.
Please Note: Mt. Rose will require face coverings that align with CDC recommendations in all indoor areas, lift queues while riding lift chairs, and in ski and snowboard lessons. We ask that all guests and staff respect the social distancing measures and face-covering requirements while visiting Mt. Rose to ensure that we stay safe and stay open.
We have added new safety protocols to all of our rental and leasing procedures. These measures will follow best practices and recommendations and ultimately reduce the time it takes to get fitted, geared up, and out to the snow. In the long run, we are striving for a better experience for all of our valued guests.
What to expect:
- New processes that reduce unnecessary contact with our guests and staff.
- New cleaning methods of all equipment and facilities.
- Increased spacing for fitting our guests to maximize social distancing.
- Traffic to the lower lodge will be limited to customers who have purchased Lessons, Rentals, or need to drop off equipment to the Tuning Center.
Rentals will be made by advanced online registration only.
*A lift ticket or season pass is required to rent equipment.
Lift Queues & Chairlifts
We are excited to provide our guests with plenty of open-air social distancing opportunities while skiing or riding. We do require all guests and staff to obey all posted signs while visiting Mt. Rose. There will be capacity limitations and chair riding limitations at each chair location. Face coverings and distancing policies will be in place around lift queues (including loading and unloading areas) and while riding the chair. If you need further assistance, please notify one of our friendly lift attendants before loading.
FOOD & BEVERAGE
Reduced Indoor Venue Capacity
Mt. Rose lodge facilities will adhere to all applicable federal, state, and local guidelines that limit overall capacity and seating restrictions. To prevent overcrowding, guest volume in the lodges will be reduced to ensure that there is space for social distancing. Should these venues approach capacity levels, please be prepared to come back at a later time.
Express seating will be implemented throughout the season. All indoor seating is reserved exclusively for guests who purchase food from Mt. Rose outlets. These seats are monitored and guests are allowed a 30 minute time limit to occupy a table. Seating restrictions allow for proper sanitation between table usage.
Outside Food / Picnicking
- With the potential lodges reaching capacity levels at times, guests are encouraged to eat prior to arriving at the mountain as well as to bring food/snacks, especially for children.
- Guests will be encouraged to eat in their cars or snack on the mountain. Please remember to pack out your trash as much as possible to further reduce exposure to our cleaning staff.
- Bringing in outside alcohol is not allowed. Alcohol not purchased at Timbers Bar or Sky Bar is prohibited on the premises.
Non-Skiing Guests Strongly Discouraged.
Please refrain from bringing non-skiing guests to the mountain. A valid season pass or lift ticket reservation will be required for entry into the lodges. Guests will not be permitted to hang out in the lodge or “Camp-out” at a table. Indoor seating has been reserved for guests purchasing food from Mt Rose and table-use will be limited to 30 minutes.
Beverage Filling Stations
Self-service water refills stations are available but drinking fountains have been temporarily disabled.
Eliminated Open-Access Condiment, Topping Stations
Ketchup, mustard, and other condiments will now be securely stored and served to guests upon request. Condiments and utensils will be available from the food servers at the time of food order. All self-serve utensil dispensers and condiment dispensers will be unavailable this season.